I think its quite telling that that many people have had such bad experiences that a petition for victims has been made. Also put timne to make your pruchase. Viagogo is giving me the option to go to Amsterdam or Poland on other dates or else get a refund. I contacted the support team many times, their response would always be that they were trying to solve the problem and I would get my tickets. When I received a call from someone called Alan, who claimed to be from a call centre in Switzerland, with the number showing up on my phone as being from London, yes its as dodgy as the accent which definitely wasnt Swiz sounding, as was the previous person I spoke to called Daniel. I bought ticket from Viagogo 3 years ago for a show that didnt take place and eventually was cancelled The event was canceled, and I received a notice that the event was canceled and a refund had been issued to Viago but Viago has refused to issue my refund. I send them screenshots of the process, and they just not replying to me. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viagogo. Is this your business? Its impossible to talk to someone capable of taking a decision and a solution. I called several times and each time was told they would escalate my claim to the correct department and get back with me within 48 hours. Recent Viagogo reviews below will show the inside stories of past customers with this company. Our top 2 ticket sites we like vs Viagogo are: We have tested VividSeats.com and got positive feedback overall from other VividSeats reviews. 0 STAR!!! Youll find support below for America, Europe, Asia Pacific, Middle East, and Africa. I dont have pioneer account Im out nearly $200 for a concert that never happened. The person that sold them to Viagogo also used them. Viagogo plataforma de ventas por internet que trabaja con Facebook para estafar a compradores a traves de Facebook y internet aca le cuento mi historia para que no cometan el mismo error. A free inside look at company reviews and salaries posted anonymously by employees. I HATE VIAGOGO and would probably pay money to see their demise. > 100% verified for authenticity by TicketMaster, Vivid Seats They take the money and then you can wait months for them to get tickets at horribly inflated prices they but from someone who wants to sell their tickets. The event has been postponed twice now due to covid, currently set for May, 2021. I ordered Metallica tickets for my 10 yr old Birthday and 1st concert. Find contact's direct phone number, email address, work history, and more. Visa ************32073/25 Call me since the event is today. Ordered tickets several months ago and only received an email that they would arrive ONE WEEK before the event. The woman kept insisting that they have a strict policy of no refunds because the third-party seller needs to be paid. But we will be issuing a refund automatically with 150 gift voucher to purchase more tickets on this fraudulent site!I went to St. Louis news correspondent And sit down with Mike Colombo investigative reporter. I called immediately to the customer service to ask what happened, a guy from the swiss number called tried to be polite but completely useless. High turnover and high rate of people off for sickness. Support service operators are trying in every possible way to help the client find a solution to the problem and answer all questions of interest. Searched specifically for Scotty McCreery concert tickets. I asked him what to do, he said sell them. This will surely increase the credibility of your complaint. This is equal to the company average rating for salary and benefits. Hoovers up tickets that would be sold to the public then sells them back tom us for hugely inflated prices. I ordered tickets in Oct to a show tonight-24 Apr. Kind regards, Lucas Dear Chris, We are contacting you regarding your order 502884854 for Heilung on 26 August 2022. I have called the support team many times I have travel tickets to go to Paris to this specific event and they should be providing the tickets that I bought 2 years ago! By now, I hate that word. They were selling tickets way more higher than the actual tickets and as soon as i found out 5 minutes later after purchasing a3 ricky martin vip tickets in the jazz festival in Dubai, I sent them an email, tried locating the customer service number and even called my bank not to process the payment. Their agents repeat the same meaningless script over the phone. We drove from Florida to Atlanta. Very disappointing -buyer beware. You can also include your phone number in this email if youd like them to call you. wizcyberon Wickr or(might have to download wicker app) , if he asks where you got his contact you can say from Lisa. The company, which was founded in London in 2006, has a network of more than 60 global websites with customers in 160 countries. You will be ripped off if you buy tickets from them. They do not respond or even accept emails, so you cant prove you sent them a letter, and their website prevents you doing anything they dont want like exercising your legal right to back out of a transaction within 14 days cooling off period. Just avoid the hassle and confusionpurchases tickets else where. And even when a few weeks ago we went to wembley stadium to see Coldplay with the tickets we bought on Viagogo, and were shocked when denied entry and told that these were already used (luckily managed to by 4 others from scalpers). And STILL no solution from your end..What is wrong with your mobile app? On arrival at the venue on the 5/7/2022 they were deemed invalid by the Box Office and I needed to purchase 3 more tickets to visit the experience on that day. Be the first to hear about special offers. Desired outcome: How this could possibly be legal is unbelievable! Customer Service Representative professionals rate their compensation and benefits at Viagogo with 2.9 out of 5 stars based on 51 anonymously submitted employee reviews. Desired outcome: If the enquiry is urgent, we'll call the customer to discuss it. TERRRIBLE TERRIBLE TERRIBLE. viagogo consumer reviews, complaints, customer service. Viagogos service fee is about 31.69% while StubHubs service fee charges are about 26.5% on average. Include your email address to get a message when this question is answered. Being a citizen of the United States, there was no reasonable way to contest this legally and therefore I incurred a loss of more than $1500. Once I pressed confirmed I paid 220 eur! Customer Support Help Viagogo Account I went to a ticket office to see what was up and they told me that my tickets were fake and Viagogo was an illegal ticket reseller. Americas. Product shipment, payment, communication, billing, and any kind of service-related complaint about Viagogo can be filed via the specific Viagogo complaint section. Some say that they offer inexpensive tickets, while others say Viagogo tickets are overpriced, or way above face value. Viagogo offering VIP and hospitality tickets. So I thought I would share more considering that Lucas can not understand that they provided false advertising for the seats I purchased. United States 08772 632 410 (US) or +1 8772 632 410 (International) Argentina +54 11 59842168. Select the service, issue and issue type to get the contact details for your complaint Select the service > Select the issue > I doubt anything good will come of this.Otherwise - Buyer BEWARE! In my opinion as seems to be the opinion of every person on these review sites this company cannot be trusted, There customer service is appalling. On the 29th of June I received an email that my tickets were delivered, for my surprise in myprevious address. I received them and after much persistence they told me that the seller had issued the wrong tickets and they sent me 4 new ones. Be warned, most of these so called hackers are imposters, Ive been ripped off 4 times already, thankfully my friend gave me a reliable contact, he works with discretion and delivers, he does all sorts of hacks, I would prefer to let his services speak for itself, you can contact him email. _______________________________________________. She said the QR code would work at the venue. I called and was placed on hold for over an hourcustomer service rep hung up on me and sent replies as if the problem was resolved. He decided to get low down and dirty and go to Europe where he has been fruading via viagogo. Intent was to purchase Harlem globetrotters tickets as a gift for my nephew-I got redirected to the viagogo site without being aware. viagogo provides online help and customer service by email. I was not given a choice. Each time, they say it must go to a supervisor level but they can never transfer, they say they will call back. Me and my wife were going to celebrate her birthday via gogo at the time was paying Google to be at the top of the search engine making at the first ad when you search for tickets for a concert at a venue. Same email sent about reselling tics but no refund. Why is the price printed on the ticket different to what I paid? Viagogo doesnt actually have the tickets they sell, will then mislead you on the website as to the scarcity of the tickets & charge a horrendous fee for the tickets which sometimes may not exist or not be in the seats you purchased. Desired outcome: When i called to advise them and ask to cancel they were not cooperative. Salary information comes from 124 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Very bad customer service and they stole from me. What an awful experience. Moreover, it would be a good idea to pressure your event venue NOT to use this vendor. Email is a powerful, low-cost communication channel of customer support for most companies to provide a better customer experience. Misleading in every way. It took me hours to contact Viagogo bcoz they purposely made it impossible for you to do so. The companies rep tells me as soon as they find out the concert was cancelled they will refund my money. I have emailed at [protected]@viagogo.com and called many times at [protected] ext 4646. I disputed the charge with my credit card company and should be receiving a refund in a few days. All of the concerts now cancelled due to the death of the main performer. I kept checking and they said, oh no its all legit, just be patient and wait. We will see. I have a low expectation of tickets arriving by Australia Post in the week before the event like they say because when I posted something yesterday Australia Post said a week or two. My friend who was smart and bought his tickets from TICKETMASTER had his money automatically returned to him in 7 days. A total ripoff!!. Please DO NOT PURCHASE, learn from my mistake. Was routed to this site to purchase tickets to a show for my own nephews band. Viagogo have been useless in trying to resolve this and state that they are simply an agent for ticket resellers and that it was my fault for selecting to pay this amount I have emailed at [protected]@viagogo.com and called many times at [protected] ext 4646. You may contact them by contacting customerservice@orders.viagogo.com or visiting the Help Centre on their website. Thankfully, Viagogo has taken that uncertainty out of the equation and made buying tickets to events in other parts of the world much easier and a lot less dicey, all at the same time. I want to be paid for the full amount of the tickets I sold as I did everything that was in my hands to make sure the buyer was able to enter the stadium. Through the 3D seating charts, customers can determine the type of view that they will be getting from their seats. Likely because seller would not or could not pay for international delivery. Desired outcome: I know people who bought the same tickets through Ticketmaster and they got FULL refunds! > only site to allow you to pick the exact seats Payment Id [protected] This was the only answer I could get despite me asking a completely different question. How we can help you with your issue with Viagogo.com We do NOT currently have a direct email route for this company but we are working on it. I would like to have a refund, since I wasn't able to go to the event. And forget about their insurances, they just vanish. The concert were to take place in Washington DC on Oct 4, 2021. This is nothing but a criminal outfit. !, como me puse , les explique todo lo que habia pasado es cada vez que llamo es una persona diferente, no tienen un departamento que se encargue de casos de garantia que una persona se pueda hacer cargo y soluccionar ese caso , no es asi, una y una persona diferente cada vez que llamo. And yes, it is planned to bring the group for a concert in Spain for next year but not info about when normal where. They don't value people outside of European or American culture. Viagogo customer service. Discovered that Viagogos online support seems to be better than their phone support, and its more tailored to your questions (see how-to below with picture). 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