When my wife explained to them the issues with the wristband not being registered in our name, Stubhub said it wasn't there fault if we were too stupid to not loose the wristband. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Wimbledon raises ticket prices for 2023 championships, See Tickets, Vivendi suffer reported data breach, Rammstein obtains restraining order against Viagogo, President Biden calls for limits on concert and sporting ticket fees, US groups form Break Up Ticketmaster coalition, Lyte to acquire Event Genius assets as parent company Festicket set to fall into administration, Silver Lake looking into TEG exit options report, Ticketmaster successfully handles Beyonce onsale, SeatGeek allegedly dropped by Barclays Center because of tech issues according to report, See Tickets suffers website crash after multiple line-up reveals, it proposes to accept a series of promises, Eventfinda offers buy now, pay later option for ticket buyers, Twitter plans to allow creators to sell tickets to live audio events, Haunted houses producing magic sales figures, Englands rugby league team partners Sportsbreaks, Ticketmaster Sport rolls out away ticketing digital solution, Electric Group renews with TM as Newcastle NX opens, Womens Rugby World Cup opens with Eden Park sell-out, Scottish Rugby embraces digital ticketing service with Tixserve, Backstage: Ed Sheeran, Depeche Mode and more, Tessitura expands arts venue ticketing service, Ambassador Theatre Group in debt talks report. Overcharged. Unless they change their cancellation policy and stop selling double-sold tickets, don't ever deal with these crooks. Stub hub is asking me for "proof of transfer" when Wells Fargo never gave me the option to transfer these tickets. When you mess up, that's your problem not stubhubs and not the original sellers. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. I want to know what the point of the "protection plan" is that they have? I contacted Stubhub and they refused to refund my money. WE REACHED OUT TO STUBHUB FOR AN EXPLANATION ON BEHALF OF ABOUT A DOZEN MASSACHUSETTS CUSTOMERS WHO SAY THEY HAVE BEEN WRONGED. My understanding is that actually money paid to a business cannot "expire", even if it is in a credit. Im beyond pissed off i bought 2 tickets as a birthday gift for my dad and he cant even go and now i cant refund these. Re: Refund in Progress. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. Only tickets you buy and sell on StubHub sites or StubHub mobile apps are covered by our guarantee. Their tech team looking into it or b.) We will process the refund to your original payment method within 5 days. We were so upset. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. Explain your scenario, and provide any applicable evidence. LAST time I purchase tickets through StubHub. I called stub hub because my brother got the wrong seats for a concert. STATE LAW SAYS IT IS A DECEPTIVE TRADE PRACTICE "TO FAIL TO PERFORM ANY PROMISES MADE TO A BUYER IN CONNECTION WITH THE REFUND." I called immediately but received the same reply, "No refunds!" How do I get my money back? On March 7th, StubHub emailed Marrali a copt of its refund policy. 5. Once I had tickets in hand a few hours later they were $5 student tickets selling on their site for $200 without any visible disclaimer. I said, you need to provide me the screenshot and if your manager is not available to talk let me speak to his manager! What they said was their service fee ($42 per ticket, a total rip-off) Was charged almost $10 dollars more whne I hit purchase. This cookie is used to recognize the visitors using live chat at different times inorder to optimize the chat-box functionality. The deal requires StubHub to: The consent agreement includes an injunction that requires StubHub to: Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. Second package was never able to contact anyone to reroute as address was incorrect. "The company even repeated that promise of full refunds in an email sent to Cormier in early March. It is at StubHub's discretion to give you a voucher for a future event or credit you with a rain check instead of giving you a direct refund to make up for you not receiving the tickets you made a valid purchase for in a timely manner. Its really not fair to people whom purchased on this platform. This cookie is used for the website live chat box to function properly. Didn't find out until day before event. News Corp is a global, diversified media and information services company focused on creating and distributing . We are changing the way you register and sign-in to the StubHub Community. View Ticketmaster Refund Policy. If you want your refunds, go through your credit card companies or banks. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. When I have bought in the past, those PDFs were made instantly available because StubHub already had them. Hi need a refund for 4 tickets for a festival sold at 69 each but with a real value of 6 euro because they are for children! I just had to comment on here as a reply to everyone complaining about stubhubs return policy. A total ripoff! DON'T BUY ON THEIR PLATFORM!!! A StubHub employee via phone assisted in returning the ticket to my account. I selected a particular date for a Broadway show. This is the worst service I have ever are ticketes but are tickets were NO good. When I called to get a refund, I was told my tickets were valid and they refused to give me a refund. Waited past the confirmation date and still heard nothing from the seller.sure stubhub did what they could to contact the prick with finally responds and they charge my account. They also told me that because I did not call them right then and there (and, you know, miss my concert) that I would not be getting a refund. UNDER STATE LAW, IT IS ACTUALLY ILLEGAL TO FAIL TO HONOR ANY PROMISES MADE IN CONNECTION WITH THE RETURN POLICY OR TO MISREPRESENT IT. Then they told me that it would be 7 days before I would get my money back I told him had 3 days to get my money back. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. How long until my credit card is credited back? I cant wait until the lawyers sue you into oblivion in a class action lawsuit for your unethical and dishonest behavior. 01-30-2021 01:41 PM. They said the money had already gone to the seller which is pure BS. Or choose from the following popular destinations. Even though I didn't get a reprint it was still great. These people are entitled to their money back. StubHub is no longer giving refunds for events canceled due to the COVID pandemic, prompting a number of class action lawsuits. Worst Customer Service Ever. You can send a private message to us here @TeamStubHub. i am not interested in a credit that expires so therefore am requesting my full refund. My order for $402.19. I agree I do not like their return policy. Across social media, customers, brokers, and industry insiders expressed their frustration with the policy change. I would not take a.) while we were at work. I don't have "proof" because stub hub transferred these tickets and took my access away from them. However, if it's not in your name you can't get this done. The suit explains how StubHub has changed its. These returns could mean so much to so many people, myself included, as to a difference as food or rent. I would advise taking this route to get resolution from StubHub. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. DO NOT let Stub Hub take advantage of you! When I called stubhub to cancel the order they stated I was it of luck and could only resell the tickets since it was disclosed. As I was waiting to get my ticked printed the cops were saying the show was sold out and for the remaining people to leave. I opted to wait and try with my credit card company to see what options I had to cancel that transaction. Hotels Using NFTs to Create a StubHub for Lodging Reservations - WSJ. My tickets were not provided by the seller and I my order was cancelled by stubhub hours before my planned event. If she reschedules your tickets are good for the new date and you can attend or sell your tickets. In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. I order tickets for the packers Vikings and was sent tickets for the packers bears 2 days from the order date. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. Hi Joan. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. The tickets are wrong ones worth $148 each!! Can you explain to me how I can still use the credit that I was issued? We greatly appreciate our communitys patience and understanding during this extraordinary time.. I tried cancelling the order and all I got was the "we're a marketplace, but you can resell your tickets" bull. StubHub Refund Ticket by Phone. In March 2020, as the scope of the COVID-19 pandemic became apparent, StubHub Inc. changed its policy to offer credits instead of refunds for canceled events, and applied the new policy . I don't think it's fair that you hold our money like that and can only offer us the option to sell!! I would like a refund!!! Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? I would like my money back due to a postpond concert hours before the concert. So you don't think it's possible the original buyer got refunded and we just don't know about it? You will enter your community username and new password and done! I am quite dissappointed. StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Til' they get their procedures in the correct order, I'll never return as a buyer. I paid a lot of money for this, money that I really couldn't afford and the artist didn't show. On Friday, news broke that the full-refund option would no longer be available for StubHub ticketholders. At the event, tickets were discovered to be invalid. So now the tickets will not arrive in time for my event. NEVER again! The latest breaking updates, delivered straight to your email inbox. I would've been able to see Chris Brown. i have tried to call several times but have been on hold >3 hours on 2 occasions. StubHub has made a U-turn on the no-refund policy it adopted in March 2020 and is offering ticket holders cash refunds for tickets to events that were cancelled due to the COVID-19 pandemic. StubHub Return Policy [Quick Information]. I didn't receive my ticket and they won't give a refund only a worthless coupon. I called them within minutes to inform then that they made a mistake and their position was nothing they could do, no order cancellation, nothing. Received two wristbands in a package that stated in red "REGISTRATION IS MANDATORY". In Stubhub's response to coronavirus-related cancellations, (updated on April 10) the company is offering customers a coupon for 120 percent of their original order if their event has been. StubHub has updated it's refund policy for canceled events, previously you'd receive a full refund. You can get a refund from StubHub by calling their customer service line. They bought tickets with promise of money back if the event does not occur. IF THEY HAVE 100 COMPLAINTS, THERE ARE PROBABLY THOUSANDS IN MASSACHUSETTS WHO DIDNT COMPLAIN WHO ARE OWED MONEY. Now StubHub is giving people a coupon worth 20% more than the value of the ticket. If you have recently made a purchase with StubHub and believe you're eligible for a refund, follow the below steps. I'm out $282 because stubHub won't stand refund. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. I want my money back I am not thinking about other events that might take place in the far away future. So basically they wouldn't honor the $180's worth of tickets, cancelled the order and then charged me $180 because I guess they sold the people tickets for twice as much. All of our tickets were void, fakes, frauds. But by the end of March, refunds were suddenly gone. First off, what's to stop someone from purchasing tickets, printing the PDF ticketed right away and then claiming they accidentally ordered the tickets ? We wasted our night , took off of work and lost our ticket money. OK, I think this show has been rescheduled to September 7, 2022. Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. I hope they will reply me asap, I just want get my money back. A StubHub employee again assisted via phone with the ticket transfer to the second customer-this transaction included the original 1 ticket sold then transferred back to me. No Refund Policy? Bought 2 tickets for Hamilton in Chicagogot there and the view was 75% obstructed in one seat, and 35% in the other..StubHub did not mark EITHER as obstructed. StubHub changed its fine print on March 25, offering most customers just a credit. I did receive an email through stub hub that said my tickets were transferred to the buyer only for COVID to hit and it became a mobile transfer. It is taking Stubhub about 120 days to process refunds. With the coronavirus impacting 28,000+ events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds to all buyers. StubHub is taking a lot heat over the policy. For sure I can warn any one who is going to use this service. Other sellers may take a case-by-case policy. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund.". Stubhub STOLE THE MONEY FROM ME!!!!! hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email [emailprotected] saying you want a refund, if its not for this event they offer one time exceptions of store credit, ONLY if youve never had one before because its a ONE TIME EXCEPTION, this is for ppl that buy wrong tix on accident of want different tix or cannot attend the event, and another thing sellers of doing business. At the same time, buyers expect immediate refunds. "The return of live events, the input of customers, partners, and regulators, and the . I just purchased tickets for 352.00 for the Cornhuskers Purdue game. Ticketholders can opt to retain their credits, though StubHub will not provide refunds to anyone who bought a ticket after March 25 of last year if an event is cancelled. i am not interested in a credit that expires so therefore am requesting my full refund. It's my money, why are they holding it?!!!! I purchased two lana del rey tickets but when I arrived they said my tickets were not valid ? This is the most crooked company I've ever dealt with. Ask for screenshots if I had not read the previous review I wouldn't have thought to ask for a screenshot and they may have lied to me as well and I would have been out 500$ and sober to boot. You should only sell what's actually available. Ticketmaster, for example, states that if an event is . All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place curated and edited by TheTicketingBusiness team at Xperiology. When we bought these tickets, we had jobs and splurged for a night out. NOTHING. Receive a full refund of your purchase 2. Learn from our industrys leaders, discover whats happening, re-connect with friends and make new connections at, https://www.theticketingbusiness.com/2021/05/04/stubhub-offers-refunds-for-pre-policy-change-cancellations/, All TheTicketingBusiness News, Events and Job Opportunities, straight to your inbox. From that StubHub wallet page you can request a refund instead of keeping the credit. Please help me. All rights reserved. Call +1 (866) 788-2482 with all the details about the purchase. People have lost their jobs left and right and you are holding on to countless amouts of ticket money you never had to pay the entertainers for because the show did NOT happen. Purchased 2 tickets to a college basketball game. I went to Barclays Center for the Chris Brown Party Tour yesterday. Also how can stubhub charge me $176 when I never received any money for this purchase. Stubhub sucks! 3 hour wait on the phone, said they would call me back within 1-2 hrs - still waiting it's been over 2hrs now. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Not certain how that happened but I think that the site was confusing and I didn't pay full attention. From that StubHub wallet page you can request a refund instead of keeping the credit. Just notified by email of event cancellation for Atlanta United vs Orlando. I won't let them take advantage of fans like me by ; and they have friendly voices. Each alleges the ticket company changed its refund policy without notifying fans after the pandemic started. On July 30, 2016 I purchased 5 tickets for Jennifer Lopez's "All I Have" show in Las Vegas from StubHub.com. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. I'm sorry but how is it their fault you messed up or your plans changed? Not only did it ruin our night, but it also cost us a lot of money for nothing! As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Your service is terrible and not worth the fee. Otherwise you will receive a voucher for 120% of your purchase price. I requested refund now, but they didn't reply me yet. A lot of tickets sold on stubhub are individual people. Under normal circumstances, these processes are manageable. "A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. They DO NOT have their customers backs. After a few minutes of having placed the order I realized that I had selected the wrong date, a week earlier than what I actually needed. STUBHUB CHANGED ITS FINE ON MARCH 25, OFFERING MOST CUSTOMERS JUST A CREDIT. ""Pretty unfair, almost unethical on their part," Brown said.Massachusetts has clear rules on returns and refunds. On or about March 25, 2020, Defendant made the decision to change its refund policy for cancelled events, no longer provided cash refunds to all customers but instead consumers were defaulted to a credit refund. Select the ticket group you'd like to sell. A LONGTIME BOSTON CONSUMER ADVOCATE AND FORMER ASSISTANT ATTORNEY GENERAL SAYS HE HOPES SHE WILL INTERVENE. Too many other competitors out there doing it differently. They could not refund me nor give me the seats I wanted. I immediately initiated a chat with a StubHub rep online who told me that there was no refund policy and I would have to resell my tickets but that she would be able to waive the reselling fees. Once they reviewed my email they stated that there was a known system glitch where the disclosure does not show on the mobile app until after the sale is complete. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. My girlfriend's 30th bday gift is being ripped off! My mother accidentally bought seats for a concert at an out of state venue, which is a common mistake. or Did you buy an excessive amount of tickets? You agree to provide StubHub with your Social Security Number or other tax identification number if necessary for StubHub to provide (without notice to You) information to the relevant tax authorities related to payments you receive from us and further authorize StubHub to release that information to the relevant tax authorities. View Vivid Seats Refund Policy. GIVE ME MY MONEY. While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. I also don't think it's right that we have to wait until this artists decides when she will reschedule if she even does reschedule and I have to accommodate that new schedule. I'm really disappointed by Stubhubs customer service and that they don't have a Order Cancellation or Refund Policy on their website. Back in March 2020, StubHub abruptly announced that it would no longer refund consumers for events canceled as a result of the pandemic . It started giving credit instead: a voucher worth 120% the ticket price. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. I don't have much faith that she will have a valid ticket to attend or that I will be receiving a refund. They were for the correct date and time ? From looking at the BBB website, it seems that StubHub responds to these complaints fairly quickly. Crooks. The GnR concert was cancelled here in Canada and stub hub saying cash refunds up until May 31 2021 I only received the cancellation email on June 1 2021 from Ticket Mastersure hope I get my $665 bucks back. StubHub will refund more than $3 million to over 8,500 Colorado customers who purchased tickets under the company's pre-pandemic refund policy for events that were canceled because of COVID-19. Terrible Service! I will never use StubHub again. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. Wrong seats. Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. We were going just to see one of them. In 14 states, including California, Florida, New Jersey and New York, local laws forced StubHub and other resellers to provide cash refunds. Is there any way to find out if its still being processed at all? It does not store any personal data. Tickets were either never delivered or arrived late.
Espn Bristol, Ct Staff Directory, What Is The Best Fighting Style In Blox Fruits, Buddy Fogelson Net Worth, Articles S
Espn Bristol, Ct Staff Directory, What Is The Best Fighting Style In Blox Fruits, Buddy Fogelson Net Worth, Articles S