One google search and I ended up here. SimpliSafe and Vivint are great companies. But our engineering team continues to work on further optimizations. Also the length of the cord on the Solar Panel and AC plug in. It's not worth the money. Both of my outdoor cameras are now on AC, so can the "deep sleep" process be shut off as the battery should always be 100%? Had to exit the live view and go back in to see an image. I have been experimenting over the last month with different settings and have even tried changing the location for a different angle, nothing is working. No frontal video. . All of mine are also on 120VAC, I set them on the lowest resolution to speed up connection, it doesnt help, so its not a bandwidth issue. Sad this didn't come up in your NPIP process earlier. Faunal Product. Why cant the issues be fixed? The new gateways run on WPA3 and the outdoor cameras need to access via WPA2. Is there a way to escalate it? New SimpliSafe customer here. Sometimes the light comes on right away and other times after we've passed by (recording, too! If I have a camera and it's plugged into AC, I want to be able to pull it up in a browser or app and watch real time video, 24/7, for as long as I want to. Both of my cameras wont record until the person is long gone, and they're hooked up to a power source. Turning advanced security off. And yes it is 2.4ghz with good signal. Or typically you would be able to create a dedicated 2.4GHz-only guest network in your WiFi router's settings, so it doesn't affect your existing main WiFi network and all the devices already connected to it. My wife went to cottage today and made several trips in and out of the house right past the front yard camera. The software always gave us the option to "turn off all" or to selectively turn off cameras we didnt want to record depending on the alarm location. I spent a lot including the solar option and its worthless. Build your security system. I would return them if you're still able to get a refund. The picture quality and form-factor of this camera are great! Every time I check what was captured its either already gone or headed out of view. SimpliSafe is hard at work on improvements to camera performance in response to your feedback. Mike, try putting your 2.4gHZ routers on 5gHZ and save the 2.4 for the cameras. But the late recordings are just not acceptable. I've read many people post about the same thing. I have extended 120V power circuits in order to install the power supplies for the cameras. Waaaaaay too much time for things to happen and not get recorded. We encourage you to work with our Support team if you haven't already, to set up your camera for better reception. I've complained to the cows come home, and there is nothing other than hot air. Customize your home security with 24/7. Here's how it compares to the Ring Video Doorbell Pro: SimpliSafe Compatibility SimpliSafe's works with: Amazon Alexa Google Assistant It's especially useful if your camera watches over high traffic areas, like a busy street. Outdoor Camera Firmware 1.10 (September 2022). These cameras are such a waste of time and money. Let's have a look at the commands at the various voice commands for using SimpliSafe with Alexa and Google Home: Via Alexa in Away Mode "Alexa, tell SimpliSafe to turn on." "Alexa, ask SimpliSafe to arm my system in Away mode ." "Alexa, tell SimpliSafe I'm going out." "Alexa, tell >SimpliSafe I'm leaving." we hear you. It's just that your case is proof that our engineering team still has a lot of work to do. The power cord does NOT charge the battery, The camera does NOT work while the battery is out (being charged). This is a major issue and had I known I wouldnt have purchased. Camera is at least 10 seconds or more before picking up anyone. we're definitely working on it, Bigmike. Or typically you would be able to create a dedicated 2.4GHz-only guest network in your WiFi router's settings, so it doesn't affect your existing main WiFi network and all the devices already connected to it. Agreed! The sad part is SimpliSafe doesn't seem to be doing anything about it. Comparatively, SimpliSafe is the most affordable, and Vivint is the most versatile. The priority (at launch) was on maximizing battery performance. .css-e0a60h{color:#0F2544 !important;background-color:!important;}.css-e0a60h:hover{color:#40a3f5 !important;background-color:!important;}.css-e0a60h:focus{color:#40a3f5 !important;background-color:!important;}.css-1kd84jh{line-height:105px !important;}Product Support. Seems a software change could do that. I was able to scan the QR code, and the camera almost immediately said "OK, connecting to. Dollars. While this doorbell is SimpliSafe user's only option, it's not a bad one. @davey_d we have a horrible delay. It can take 5-10 sec. With users that have mesh wireless systems the lag is even greater, I routinely wait up to 30 seconds before a camera becomes viewable. Not SimpliSafe, they obvioulsy designed this system targeting those in apartments with a single entry point and only one - two cameras in use. There should be settings where we can choose how long we want the video to record. Hurry up the new programming. Thanks. Thanks for your patience. Build your security system. This can be changed from your Xfinity app. It's been 6 months since I originally posted on my experience and "nothing" has changed at all for me. SS spends a huge deal of money on advertising to acquire new customers and build brand loyalty, then pisses it away by not fixing a completely fixable problem. :(. Well, unfortunately, I too have the NO WAKE UP problem SS. Both Vivint and SimpliSafe offer wireless systems that promise to help keep your home safe using indoor and outdoor cameras, motion sensors, keypads, and state-of-the-art touchscreens.. Environmental sensors are also . The other cameras record some of the action, but it seems intermittent as to whether all the motion gets recorded. The latest firmware version is rolling out now. Back to Shop Simplisafe Account Login That uses the local RF signal, rather than WiFi - the same connection that the sensors use to signal to the Base Station. My experience of battery powered cameras and motion detection is they have all suffered from a problem of missing the start of motion. Dont mean to piggyback and pile on on another post, but this post seems to have the momentum on the slow response time topic. Ive Explored settings and there is nothing to trigger faster. I truly do hope "some day" SS will get it to "wake up" in a more timely fashion to record a subsequent intruder..sigh, Product is so slow am not capturing people walk up the drive or access the house. As stated in the thread, most of us are happy with the overall service, but feel burned (severely) with the camera purchases. By the time the motion is detected and video recording starts you've already missed a second or two and that is often too much especially at a door or point where someone is passing by. What does the product roadmap look like? The SimpliSafe wireless outdoor camera is a much-anticipated addition to the SimpliSafe home security family. We finally got our mitts on it and put it to the test to see if it stood up to our expectations. Timed a number of tests at the front door and am in the 15 to 20 second range of the camera waking up. i am experiecing a similar issue, what are your guys settings? I should have done more research before purchasing. Just a black screen with the spinny dot telling me "waking up.". I was told my order from 11/21 would be delivered this week and it hasnt even been processed. I wish Id read these before purchasing. @djmac +1. So if the change is implemented, it will take some time. Unable to view multiple cameras at the same time. About this item With 140 field of view, see what happens outside 24/7 Sometimes i takes several attempts. The SimpliSafe outdoor camera has clear video and great sound. Discussions around our indoor camera, also known as the SimpliCam, happen here. It's designed for all weather extremes, with IP65 water-resistance and an outdoor rated power adapter. VERY disappointed. With this delay, what's the point of having a microphone if they person isn't there to hear me speak? Oh my gosh, the outdoor camera drives me insane. I still can't get mine to connect to wifi. But I would rather charge the batteries more often and have quicker wake up time than live with the slow performance now. A 140 ultra-wide field of view. The latest firmware version is. So by default, if you arm in Home Mode, the system starts up right away.But if you arm in Away Mode, it gives you 60 seconds to get out of the house first.How much a month is. Perhaps those with one camera are less impacted, but from someone who purchased 10 cams, solar power accessories, monitoring, and installed outlets, I'm about ready to cut my losses and move on. Not to defend Simplisafe, but to refer to history, the Simplicams and doorbell pro cameras were a lost slower when first released too. So SS, what happens if Im robbed and law enforcement doesnt respond because of a sleeping camera, seems like paying a bit more for some additional programmers would be cheaper than possibly paying lawyers. facebook marketplace nh cars. Test SimpliSafe in your home for 60 days. How often are firmware updates pushed to production? I have subscription with gen 3 and 2 indoor cameras. @almann23 hope they get em fixed with the next update or 2. For this fairly-expensive camera, how did this not get tested in QA before sold? Still waiting for the update for "always on" with the outdoor camera when connected to external power. Although there appears to only be one problem, there is actually two. Unfortunately no, using the charging cable will not change the Outdoor Camera's deep sleep behavior. Mine are going back in the box this weekend. The priority (at launch) was on maximizing battery performance. No security with camera. Unable to have multiple simultaneous streams from one camera, at least while it is recording. Has anyone else raised this marketing as an issue? The Wake-up is an issue as it takes time. I'll post mine here, to hopefully bolster those already reported and to make light of some that have not yet been reported: 1. Jukebox. Slow to wake - Yeah, but even more serious, sometimes they WILL NOT WAKE AT ALL. Best Prices Today: $219.96 at SimpliSafe | $219.99 at Best Buy The camera is powered by a hefty battery similar to what you'll find in a Ring doorbell. Bee . BATTERY CHARGE AND INSTALLATION We all need refunds on our cameras. Keep it charged. SSCO1. Our engineering team is working on a solution that takes wired power into account. .css-e0a60h{color:#0F2544 !important;background-color:!important;}.css-e0a60h:hover{color:#40a3f5 !important;background-color:!important;}.css-e0a60h:focus{color:#40a3f5 !important;background-color:!important;}.css-1kd84jh{line-height:105px !important;}Product Support. Has anyone else raised this marketing as an issue? GTIN. The Wake-up is an issue as it takes time. Keep working on them - they are at least usable, albeit small quirks. 5. Frustratingly painful to get a motion alert then not be able to see the video. the other thread mentioned an update to fix it, when is that coming out? unfortunately we are not able to provide specifics on roadmaps or launches. Or fastest delivery Tue, Nov 1. I haven't noticed any improvement in startup time for my two outdoor cameras since the latest firmware upgrade. dave scarlett. By the way, I should say that all the wireless cameras have a better-than -50dB signal and all report at least 14mbit streams when independently tested. Doesn't sound like it's a top priority smh. Auto record sensitivity. It's an incredible camera for an award-winning security system at a fair and honest price, as always. The more I read about this issue the more I wish I had known this prior to purchase! Vivint only has a 3-day money-back guarantee, but your contract is prorated if you cancel early. I am having the same issue. To alleviate the slow response time ss customer service recommended buying an expensivemesh wireless system, I did so, more money spent, and still no help. It's $15 more than the Outdoor Kit for the Simplicams which includes a mount, a cable and a rubber skin! @Davey D. thank you for the reply, but very disappointing and let me be the first to say "hindsight is 20/20". I have so much money invested with all the other devices, it's crazy to think about switching. Example today neighbor came over and by the time notified my neighbor was already on his front porch. I think he saw the camera and turned around. That is IF it starts up at all. The Bottom Line. When I am at home and have to wait for 10-30 seconds to see who is at the door this fails to meet any standard as a security camera. Been reading through all the posts about the outdoor camera. Any chance something is going to get fixed soon? These seem to be just as intermittent as the recordings. Their technical support has been particularly unhelpful, so it seems like they want me to return to my indoor camera in the outdoor camera cover. Agreed! Apparently SimpliSafe continues to ignore this thread which addresses a problem severely impacting the functionality of their much touted (and expensive) outdoor cameras. SimpliSafe Camera Costs Side of SimpliSafe Outdoor Camera For $169, the SimpliSafe outdoor camera is priced fairly, in my view. Brand. Your system . For some users, this may be overkill, and you can change that duration in the settings. Unfortunately no, using the charging cable will not change the Outdoor Camera's deep sleep behavior. Cameras are the pits!! How often are firmware updates to be expected? The second is less documented, or not at all. Come on, every camera I've ever owned could stream at least 10 views simultaneously! Now I find out its the slow wake up issue causing the problem. @davey_dIs there any update on this? 22 seconds is never enough time to give enough information. Our Support team can help with that part. It is well made. Lava. We have 3 Ethernet-connected 2.4 GHz mesh routers operating on separate 20MHz 1/6/11 channels, all with the same ESSID. Sorry folks, but dont expect anything from SimpliSafe on this problem. Issue lies within WPA settings. @simplisteve , no better and we are now in April! hmmm, it didn't keep my battery charged. If your cams don't have the latest update already, we'll get it to you soon. SimpliSafe is hard at work on improvements to camera performance in response to your feedback. I really think that if the camera is on a power source, it should be always awake as it has power and does not need to conserve power. where are helmsman trawlers built; pc273 5 a jail time . VERY SLOW to start to record and even worse is getting them to WAKE and stream the live video. Davey_d seems like a nice guy, I'm sad for him, he is the just the messenger but gets he bulk of the complaints. @gailw apologies for the trouble you've had. 2. yes, this is the case. For just $169.99, we get an IP65-rated device that delivers excellent video quality rain or shine, day or night.
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