However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. I had tried calling them and the day of the concert and no answer. contends that Viagogos action is in direct violation of the companys stated policy. Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation.Shiflett is challenging Viagogo's alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19.. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and . One of the performers was sick, so the concert was rescheduled for September 28th at 7:30 pm. 'The event was cancelled by the organisers, but Viagogo claims the festival is rescheduled,' he recalled. Can I pick up my tickets instead of having them shipped? The customer always has the option of relisting their tickets on the platform if they can no longer attend the new date. the concert had been announced cancelled for the last 5 weeks and everyone who purchased their tickets via . South Shore Hospital recently announced that personally identifiable information and protected health information of more than 115,000 patients were exposed in a data breach. National Math and Science Initiative (NMSI) recently announced that personally identifiable information of more than 191,000 individuals was exposed in a data breach. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. We disagree with such restrictions and think they are not beneficial to fans. Andr Rieu Tickets. When We receive an offer by bank transfer, We will check to see if the bank account is valid. Which? I haven't received an email confirming my order. We cannot control the policy of third-party resellers.'. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. 1.1 Introduction. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Otherwise, avoid!!! You should typically get a refund for the ticket and any fees or service charges within 30 days. To post a ticket for sale on viagogo You must first register with the Site. Please note this does not include any Tax that may be payable on fees We are required to pay. All Rights Reserved. Backstreet Boys Tour 2023. When Your Event is Canceled or Postponed. To sell tickets, a Seller lists the tickets in the Site database. We would like to show you a description here but the site won't allow us. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. Hombres G Tickets. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. S75 will be a grey area as Viagogo are not the promoter of the concert, thus they are not breaching the contract. Many events have been postponed or rescheduled, rather than cancelled, due to coronavrius. It's unlikely you'll get the delivery costs or booking fees back, though. that reports on class action lawsuits, class action settlements, It states that if an event organiser offers tickets to . 2.3 Username and Password. If the event organiser is offering vouchers or tickets . You will receive an email notification from Viagogo explaining the same. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. It might well be worth trying, particularly if your event organiser has confirmed the event as cancelled. One Direction Tour 2023. Festival de Vina Tickets. I must have sent countless emails and phone calls. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. They did not admit to law breaching and refused to provide a refund. 2.16 Claims under the viagogo Guarantee. Faye has now been refunded by her bank after making a chargeback claim. I have no ideal why a law suit has not come up sooner. Medicines Labeled as Non-Drowsy Can Make You Drowsy An ongoing investigation is focused on potential claims that manufacturers of Non-Drowsy cold-relief, flu, and cough products mislabel medicines as Non Drowsy despite containing one or more ingredients known to cause drowsiness. Instead it is claiming the events have been postponed, even when the organisers confirm they have been cancelled. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. The Seller will be paid 5-8 working days after the event if delivery of the tickets was successful to the buyer. We may investigate complaints and violations of our policies. 4 replies 17.4K views. Join The National Math and Science Initiative Class Action, Today! We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. Nelnet Servicing Data Leak Your Personal Information At Risk! We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. Carnaval Barranquilla Tickets. history of ripping customers off and skirting the law, $4bn (3.2bn) takeover of its rival StubHub. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. Fast forward to 2022 now Justin Bieber has announced world tour cancelled indefinitely- reached out to Viagogo multiple times and provided proof from multiple websites showing the cancellation of tour, they keep responding that they have not heard that show has been canceled and will not refund my money. Whether a cup final, your favourite band or a destination festival, viagogo connects ticket buyers with ticket sellers around the globe. Shiflett is represented by Scott Edelsberg of Edelsberg Law PA and by Gary F. Lynch, Jamisen A. Etzel and Nicholas A. Colella of Carlson Lynch LLP. If You do not qualify, do not use the Services. If your event has been canceled, Viagogo will ask you to return the tickets and get a full refund for your purchase. The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. Two other consumers, who used Viagogo to buy tickets to the golf Open Championship and a My Chemical Romance gig, said they had got their money back only after appealing to their banks. : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. 7.2 Copyright. You warrant that you are over 18 years old and have the legal capacity to make the transaction. How do I find tickets I've already downloaded? Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. NOW THEY CLAIM I OWE THEM THE MONEY FOR THE TICKETS I HAVE HAD TO WASTE SO MUCH TIME TRYING TO RESELL ON OTHER PLATFORMS, This is insult to injury and I have been told by my credit card company that they may consider me the thief even though I made no money from the resell, VIAGOGO did, they have now been paid TWICE for the same tickets and they refuse to refund the new buyer either. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. 'Viagogo told me that because I'd agreed to their terms and conditions, I wasn't eligible for a refund and would have to relist them on their website if I wanted any money back.'. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. However, Viagogo responded to the motion by filing paperwork arguing that the court should deny the said request. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Dave Chappelle Tickets. Which? I was issued a 120% credit voucher automatically for the canceled BTS tour and I want a cash refund. 'We contact customers to update them on the status of events but they are always welcome to get in touch if they have further queries. Dial +1 (866) 788-2482. 3. says if an event is cancelled and not rescheduled, you will be refunded the full purchase cost, minus shipping fees. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. I was promised a refund. As well as was able to select what section I wanted to be in for the price I had selected. Paid 250 Euro VS the real cost of 100 euro. Editor, Marcus Herbert. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Events scheduled for 2020 have now been postponed into 2021; however, Viagogo's website explains that refunds are only available if an event has cancelled. The money belongs with you. calls on Viagogo to issue refunds for events cancelled due to COVID-19 and gives you top tips to get your money back, advice on writing a letter before you make your claim. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. . It will stay valid for the new date. The refund will be received from the Event Organizer within 30 days. But to her frustration, Viagogo claimed the refund could take several months. Anti-ticket-touting campaigners the FanFair Alliance have published a guide for people seeking a refund from a secondary ticketing platform - and especially the once occasionally and now . Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. If you purchased ticket from SM Cinemas and paid in cash, you need to bring your ticket to the outlet where you bought it, bring a government-issued ID, and you will get your cash refund asap. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); In August I had purchased two tickets for a concert. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. This does not prevent us from varying these terms without reference to them. . 5.Select 'Item dispute', click Continue and follow the on . Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. 2.8 Notification. 5.3 Disclosure of Information. 'I wrote back and told them there's no way it should take several months to process a refund,' she told us. Viagogo will keep saying they already paid you but they will never show you the proof of payment. According to reports, this guarantee ensures that customers will receive a full refund for their purchased tickets if an event is canceled. You're unlikely to get a refund if you bought your ticket from a reselling (or secondary ticketing) website, a private seller or a fan . Moreover, this appears to have been Viagogos policy for an extended period. 8:20-cv-01880, in U.S. District Court for the Middle District of Florida. To open a dispute: 1.Log in to your PayPal account. 1. : 'We have informed Viagogo that the events are cancelled not rescheduled and that we are also emailing the Competition and Markets Authority (CMA) to let them know the situation. The good date is 9/11/21, but the relisted my tickets for 9/21/21. Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. Festival Republic, which organises the Wireless, Reading and Leeds festivals, confirmed its events had been cancelled. Read more ts would be ready 48 . Viagogo refused to refund her on the basis that Festival Republic had given buyers the option to carry over their ticket to next year. Rufus Du Sol Tickets. Gather all the information you have on the purchase. 2.1 Requirements. spiritus Forumite. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. "If it's been canceled, chances are you're . Over the past two months, live event promoters and music, theatre and sporting fans have had two 'wins': the Australian Government has issued a new r ole and price display information standard . 'It's been a bit of a headache and I don't know where I stand with anything.'. Melissa Taylor paid over 270 for two Wireless Festival tickets in June. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.11 and 2.16, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). status of any class action settlement claim. Top Class Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. ! In the case of refunds, we appreciate our customers patience while we process their request.. Ticket holders are fighting for refunds from secondary ticketing seller Viagogo for events cancelled or postponed by coronavirus, Which? During this time, the Site will be temporarily unavailable. The watchdog is examining the proposed tie-up after reaching an initial conclusion that it could severely reduce competition. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. A Viagogo spokesperson told us: 'Any ticket restrictions are clearly labelled at the top of our website. VIAGOGO wanted confirmation of a cancelled concert in order to refund me. Privacy Policy | Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. 684 Posts. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. Tickets for Waste Management Phoenix Open. Note that this is separate from any Tax viagogo is required to charge on its fees. If you're thinking of buying tickets from a secondary ticketing site, make sure to check the venue and event organiser's policy on resale tickets before doing so. All Rights Reserved. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert and thousands of other events, the company unlawfully avoided honoring its promise of a refund. At no time do We provide the Buyer's payment information to the Seller. If tickets are not consecutive, then the Seller must create a separate listing. You can add me too. If the event has been cancelled, send them evidence of this. Mtley Cre Concert Tickets. Event dates, times, venues and subject matter, which are listed on the ticket, may change. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Pretty straightforward, you'd think? Travis Scott performs on stage during Wireless festival in London last year. It states that if an event organiser offers tickets to another event, customers will be entitled to those tickets. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. That's not something you're likely to shake off. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. But Which? If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. 3. It states that one of the sites key features, and the reason buyers prefer it to other secondary marketplaces, is the Viagogo Guarantee.. Viagogo told us that because the tickets for the 2020 event can be transferred to the 2021 event, this is categorised as rescheduled rather than cancelled. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. It asserts that Shiflett did not adequately analyze the effect of state laws on a nationwide Class. Viagogo will keep saying they already paid you but they will never show you the proof of payment. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. "If . I have reached out to Viagogo many, many times over the week and keep getting the same answer that they do not have control over when the seller or venue releases the tickets. Harry Styles Concert Tickets. We look forward to hearing from you. I am devastated that the Phatom of the Opera which was postponed is now coming to Melbourne.