Sounds like you need, The instructions mention that agents should be able to decline requests. To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. Ensure you create the Cloudy Weather Resolution automated action. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. I'm not sure I would have figured that out if I didn't stumble across this forum. I'll keep checking if I missed anything. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. That is why I referred to the question that was asked to you before on May 31st. Ive always thought this was pretty cool. You may want to jot down notes as you read the requirements. Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. "I have created the Entitlement Process named "Cirrus Support Process" twice now. It's a status. You, my amazing reader, get more than tips for a Salesforce Superbadge. It has to be so simple. Thanks so much for responding. The worst error! The demand for UI/UX design implementation is continuing to grow. Create the Cloudy Technical Team support process! This is where you start building out the ability to manage support levels. Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. I have to double check the directions, but I believe that you just have to add a few values. please help. I'd bet that the solution is to "clone" not rename. Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. These have different SLA milestones an agent has to hit its the same in this section. Was this badge FUN or what?! rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Remember you can only have one assignment rule per object and the instructions specify two routes. Why the change of heart? I did add the things mentioned automated action in macro. When you start a create a new report, simply click to start with a clean screen. Knowledge Basics for Lightning Experience. Still stuck? But I have created this Data Category, so I'm not sure what the issue is. I also got this error. Nice and informative blog! here is the complete guide for designers that will increase your knowledge. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. 2 comments Closed . I've been in this challenge for hours now. This is so annoying. Please help me to resolve, Hi,I want to know the resolution for Service cloud specialist badge challenge 7.everything looks fine in my account but not able to pass the challenge due to some grouping issue. You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. Take a break, grab a snack, and watch this video. Start in setup. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Note the filter. Any clues as to what I might be missing? He laughs when I poke his nose and tries to take toys out of my hand. Something that helped was saving the report frequently. What should I do? I'd do a quick google search on Salesforce Macros- It's a point and click process. Think carefully about the language it talks about pushing cases UP and pushing cases TO. The macro works without the email button being visible. Thank you sooo much, you were right! Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. We recommend using a new Developer Edition (DE) to check this challenge. Tonight's challenge involves the creation of two processes. I'm sure you've done this but is omin-channel enabled? Sorry . Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. I have created and recreated the Cloud Technical Team support process more times than I can count. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. on 6th challenge. Yes, routing address: routing name (cloudy Email Routing), Case owner (Basic case organizer), email address (my email address), Verification (Verified).Do I need to change something in the support settings? "Can you please help me, what am I missing? Look at the page layout and enable knowledge. I don't know what else to try. As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. This is my journey- a normal kid by day- a Trailhead explorer by night. but i don't know what is next step? Leave a comment for the Trailhead Baby! You cannot customize its label or logo". It's likely something simple like an extra character. hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? I added the email action for both Classic & Lightning case layout but i do not see the Email button and when i test the console, i can not send and email. I just finished the superbadge. The free lemonade offer worked! Error: "We can't find the Entitlement Name in the System Administrator Profile. "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. Very helpful, thanks for the information! But I didn't complete it. Still not sure what Im talking about? Thanks a lot because I asked SF support and got this answer which did not help me much. Keep working, great job i believe you should like my post home care specialists. Review the steps to ensure you create the Cirrus Support Process. Ensure you group report results correctly. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". I was creating 'wrong queue' queue . How would you enable people to select cases from an organised list? I used a new trailhead playground created exclusively for the service cloud badge. Hi Trailhead baby master =)I'm stuck for couple of hours with this step 2 error:"Challenge Not yet complete here's what's wrong: We can't find the 'Cloud Technical Team Support Process'. Something that helped was saving the report frequently. Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. Hello, Thanks for your feedback. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. Ensure Agents have access to Knowledge when viewing a Case. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. 3 new items on utility bar. advanced apex specialist superbadge solution. I have enabled the knowledge user check box in the user profile. In fact, you need to have better coding style to pass the challenges. I'm sure it's something little! Grief! I was convinced I was missing something and racked my brains over it. Appreciate any help. Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page. You will need it. The challenge says "add the option for agents to compose emails within the console while looking at a case". This thing is just hosed and I'm only on #2. (The badge is all click, no code.) I'd just give it 24 hours then recheck the challenge. If you want to check the support process' api name, you can extract via data loader. And it's a little trickybut you can find out if you google it:). Your help is needed! I'd try again since Trailhead had issues yesterday. I have tried a thousand times with all variationsand the same error keeps coming up. I am going bananas here. I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). Making dinner for Mom! Sales at Lychee shadow Thanks a lot. So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. What item is on your lightning Case page layout to show Entitlements? I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. Hello. What other fields do you need to add? Please help. Thanks, Michal. Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. thanks a bunch. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! What am I missing? Below are tips and gotchas for each report / dashboard. Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. and me too!! Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. Initial Response milestone- You only need 1 criteria. I have created data categories and Subcategories and have activated.But have issue with the above error. Found my mistake (apart from taking it too literally). hmmm This looks good. No idea what is missing. any ideas? I learned so much doing it. You have to make the article "Linking SP-100 to SP-200" visible to everyone. Instead, I'll share my favorite Saturday new thing- walking to the coffee shop for a sprinkle, You're on your own to create a report and a dashboard.I am going to go take a nap. stuck in challenge 6 please help. Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I am getting mad over this error now. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. I enabled knowledge, and as system admin, i checked and verified I have all needed permissions. Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. Are you sure you want "email to case"? Service Cloud Specialist Superbadge Challenge 2 QuestionI have followed the exact process but I am facing the below error. @MM - thanks for your time. Checkboxes: Missing 3 that should be checked. (Hint- search in setup for "support process". I am not intending to give out the answers, just a little bit of a nudge. This is my current version name. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. Keep up the good work. If you haven't taken the Onmi Channel module yet, now is a good time! While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Make sure that the correct date range is selected. If not, I'm happy to take a look at the details of your macro if you would post them as a comment. Do you have "Billing Topics" as a top data category with the 2 sub categories? Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. New Profile button, instead of hitting the Clone button on the Technical profile page. Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. i could pass the challenge, so great to have some experts available like you! Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. 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Trying new things- my baby brother practiced crawling through a tunnel. I have cloned the Salesforce "Standard Platform user" profie!Is it correct? A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Install the unmanaged package from the prework if you haven't already. ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Sometimes it seems that the most frustrating problems have the simplest solutions. (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced.