In response to COVID-19, service leaders in every industry had to quickly adapt and find new ways to support employees while still delivering quality service to their customers, said Mark Cattini, SVP of Field Service Management at Salesforce. SAN FRANCISCO, Aug. 17, 2022 /PRNewswire/ -- Salesforce (NYSE: CRM), the global leader in CRM, today announced it has been named a Leader by Gartner Inc. in its 2022 Magic Quadrant for Digital Commerce. A complimentary download of the complete 2022 Magic Quadrant for IT Service Management Platforms is available here. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. *Gartner, Magic Quadrant for Full Life Cycle API Management, Paolo Malinverno & Mark O'Neill, 30 April 2018. ", "There is no shortage of digital shoppers in today's world," said Scot Gillespie, GM of Salesforce Commerce Cloud. We're proud to be named a Leader in the 2022 Gartner Magic Quadrant for Salesforce Automation Platforms for 16 years running. The 2022 Gartner Magic Quadrant for Digital Commerce is here. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM." 2022 Gartner Magic Quadrant for Digital Commerce salesforce.smh.re 1 Like Comment Share Copy; LinkedIn; Facebook; Twitter; To view or add a comment, . Salesforce continues to empower our field service customers by strengthening our partner ecosystem and delivering more automated, intelligent, and real-time experiences across every channel. Nearly 9 out of 10 decision makers (86%)agree that field service is critical to scaling their business. Gartner, Magic Quadrant for Field Service Management, ByJim Robinson,Leif-Olof Wallin, 24 October 2022. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose. Efficiently servicing customers in the field is critical in honing a competitive advantage and establishing long-term relationships, said Paul Whitelam, SVP & GM, Field Service Management, Salesforce. SAN FRANCISCO, Aug. 17, 2022 /PRNewswire/ -- Salesforce (NYSE: CRM), the global leader in CRM, today announced it has been named a Leader by Gartner Inc. in its 2022 Magic Quadrant for Digital . MXDPs are rising along the Innovation Trigger of several Gartner Hype Cycles (including Hype Cycle for Software Engineering, 2021) and have only reached between 5% and 20% of the target market. Gartner Magic Quadrant for Salesforce Automation Platforms It is the 16th consecutive year that Salesforce has received this recognition. We're proud to be named a Leader in the 2022 Gartner Magic Quadrant for Salesforce Automation Platforms for 16 years running. Gartner, Magic Quadrant for Sales Force Automation, Adnan Zijadic, IIona Hansen, Steve Rietberg, Varun Agarwal, 20 September 2022. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com. 5 Years Running: Salesforce Named in Gartners Leader Quadrant for B2B Marketing Automation, Salesforce Recognized as a Leader in the Gartner Magic Quadrant for Sales Force Automation Platforms for 16th Consecutive Year, Salesforce Named a Leader in 2022 Gartner Magic Quadrant for Multichannel Marketing Hubs for the Fifth Consecutive Year, New Report: Amid Tightening Budgets, 87% of Marketers Say Their Work Provides Greater Value Now, Sign up to get news alerts, behind-the-scenes insights, and research from Salesforce News & Insights, By subscribing, you confirm that you agree to the processing of your personal data by Salesforce as described in the Privacy Statement, Copyright 2022 Salesforce, inc.All rights reserved. We are improving our occupant experience, making our operations more efficient, and reducing our carbon footprint.. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologiescloud, mobile, social, internet of things, artificial intelligence, voice and blockchainto create a 360 view of their customers. Follow @salesforcesalescloud on Twitter and like the Salesforce for Sales page on LinkedIn; Gartner, Magic Quadrant for Sales Force Automation, Adnan Zijadic, Ilona Hansen, Melissa Hilbert, Steve . Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com. 2022 Gartner Magic Quadrant for . Salesforce believes it continues to build momentum in this category by focusing on the entire service lifecycle all the way from the call center to the last mile in the field. Salesforce was evaluated for its Salesforce for Marketing Cloud. In fact, Salesforce customers have already used low-code tools to build nearly 1.4 million new apps over the last 12 months alone saving thousands of hours in the process. Increase efficiency and reduce costs with Sales Cloud today. Salesforce Ranked #1 in CRM Market Share for Ninth Consecutive Year, Salesforce Named a Leader in Enterprise Marketing Suites by Top Independent Research Firm, Marc Benioff Named "Chevalier of the Lgion d'honneur" by French Government, Salesforce Announces 2022 Partner Innovation Award Winners, Sign up to get news alerts, behind-the-scenes insights, and research from Salesforce News & Insights, By subscribing, you confirm that you agree to the processing of your personal data by Salesforce as described in the Privacy Statement, Copyright 2022 Salesforce, inc.All rights reserved. For more information please visit https://www.salesforce.com, or call 1-800-NO-SOFTWARE. Increase efficiency and reduce costs with Sales Cloud today. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. The Gartner document is available upon request from Salesforce. Salesforce Recognized as a Leader in 2021 Gartner Magic Quadrant for CRM Customer Engagement Center, Salesforce Positioned as a Leader in 2020 Gartner Magic Quadrant for Configure, Price and Quote (CPQ) and Industry CPQ Application Suites, MuleSoft Positioned as a Leader in the Gartner Magic Quadrant for Enterprise Integration Platform as a Service and the Magic Quadrant for Full Life Cycle API Management, Salesforce Ranked #1 in CRM Market Share for Ninth Consecutive Year, Sign up to get news alerts, behind-the-scenes insights, and research from Salesforce News & Insights, By subscribing, you confirm that you agree to the processing of your personal data by Salesforce as described in the Privacy Statement, Copyright 2022 Salesforce, inc.All rights reserved. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. Salesforce and Dynamics CRM Magic Quadrant Leaders No surprise both Salesforce CRM, a user-friendly cloud-based enterprise CRM, and Microsoft Dynamics CRM, Microsoft's robust CRM solution, are the only two recognized in the leaders section in this year's Gartner CRM Magic Quadrant for enterprise application platform as a service (aPaaS). Gartner, Magic Quadrant for Multiexperience Development Platforms, 30 July, 2021, Arun Batchu, Jim Scheibmeir, Van Baker, and Adrian Leow. RT @martintenvoorde: Microsoft is a Leader in the Gartner Magic Quadrant with its Dynamics 365 Field Service suite, Oktober 2022 #microsoft #dynamics365 #fieldservice #azure #azureiot #industrycloud #connected #customerchoice #partners #ifs #oracle #salesforce #sap Strengths New changes As you may have noticed, the scope of this Magic Quadrant has undergone some changes compared to last year's "Magic Quadrant for Cloud Infrastructure as a Service." Gartner Magic Quadrant for Sales Force Automation Published: 15 July 2014 Summary Sales application managers will find that improvements in the viability of SAP and Oracle cloud offerings underscore the evolution of traditional on-premises vendors to SaaS, but salesforce.com still leads the market. In fact, over two-thirds (68%) of prospective CEC customers Gartner contacted shortlisted Salesforce Service Cloud as their first-, second- or third-choice product over 25% higher than the company's nearest competitor. Big news! We are preparing for the next 100 years of our business, ensuring our customers are getting an intelligent, connected experience through Honeywell Forge and Salesforce Field Service, said Stuart McCormick, Global Service Process & Tools Leader, Honeywell. Salesforce is continually adding new tools to empower anyone including business users, admins, designers, and developers with the ability to build apps and processes using both low code and traditional coding methods on a single platform with the highest levels of IT governance, scale, and trust. Included in Full Research Market Definition/Description Magic Quadrant We're proud to be named a Leader in the 2022 Gartner Magic Quadrant for Salesforce Automation Platforms for 16 years running. Report was known as Magic Quadrant for CRM Lead Management from (2012-2020) and and now known as Magic Quadrant for B2B Marketing Automation Platforms, 2021 onwards. With Salesforce Customer 360 powered by the Salesforce Platform, customers can expand their digital capabilities, empower anyone to create and deliver business apps fast; collaborate and build on a single platform; and scale and ship secure apps with confidence.. SAN FRANCISCO, Oct. 5, 2022 /PRNewswire/ -- Salesforce (NYSE: CRM), the global leader in CRM, has been recognized by Gartner as a Leader in the 2022 Magic Quadrant for Sales Force. Salesforce, the global CRM leader, empowers companies of every size and industry to digitally transform and create a 360 view of their customers. As in past years, the 2020 Gartner Magic Quadrant for Cloud Infrastructure and Platform Services provides unique insights into the globe's top providers of cloud offerings. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Commerce Cloud helps companies around the world build a personalized experience around their customers across every channel all with a secure, trusted, and highly scalable platform that allows for the flexibility needed to adapt to market shifts. Download a copy of the report to: Now, Salesforces long-standing reputation for supporting service employees in the call center is extending to employees working in the field. Were honored to once again be named a leader for Sales Force Automation. Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner Magic Quadrant & Critical Capabilities Gartner Magic Quadrant research methodology provides a graphical competitive positioning of four types of technology providers in fast-growing markets: Leaders, Visionaries, Niche Players and Challengers. With Salesforce, we can look at service end-to-end and enable AI and automation to drive more efficient and timely service, said Brad Beldon, CEO, Beldon Roofing. Salesforce, inc. Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States, 2022 Magic Quadrant for Field Service Management (FSM), Infrastructure and Operations professional in the media and publishing sector, Program and Portfolio Management professional in the industrial sector, Salesforce Field Service has been and will continue to be essential to driving success in our companys professional service delivery, said an, We have used [Salesforce Field Service] for over a year nowthe product is supremely scalable and extensible. Gartner Magic Quadrant for Salesforce Automation Platforms SAN FRANCISCO, July 22, 2022 /PRNewswire/ -- Salesforce (NYSE: CRM ), the global leader in CRM, today announced that Salesforce has been recognized by Gartner as a Leader in its 2022 Magic. "Selling has changed dramatically over the last three months and nearly every company is adjusting to a new reality," said Doug Camplejohn, EVP and GM, Sales Cloud. Selling has changed dramatically over the last three months and nearly every company is adjusting to a new reality, said Doug Camplejohn, EVP and GM, Sales Cloud. Gartner Magic Quadrant for Salesforce Automation Platforms Additionally, Salesforce added to its B2B commerce offerings with Einstein AI recommendations and additional D2C functionality, and introduced new Order Management innovations. For the 17th consecutive year, Informatica has been recognized as a Leader in the 2022 Gartner Magic Quadrant for Data Integration Tools. Gartner recognized Salesforce as a Leader based on its Ability to Execute and Complete its Vision. Field service is emerging as a crucial part of organizational strategy amid economic headwinds and declining operational spend. 1 Gartner, Magic Quadrant for IT Service Management Platforms, Rich Doheny, Chris Matchett, Siddharth Shetty, 31 October 2022. See why we're recognised for our Completeness of Vision and our Ability to Execute. Salesforce (NYSE: CRM), the global leader in CRM, today announced it has been named a Leader by Gartner Inc. in its 2022 Magic Quadrant for Digital Commerce. SAN FRANCISCO, August 3, 2020 Salesforce [NYSE: CRM], the global leader in CRM, announced that Salesforce has been positioned by Gartner, Inc. as a Leader in its 2020 Magic Quadrants in three categories: CRM Customer Engagement Center, Field Service Management, and Sales Force Automation. Similar change in application security has now been defined by an annual report with a new name. Vendors improved AI for data capture, predictive analytics and relationship intelligence in the past year. Increase efficiency and reduce costs with Sales Cloud today. Increase efficiency and reduce costs with Sales Cloud today. At Dreamforce 22, Salesforce introduced new features for Salesforce Field Service that help companies scale field operations, personalize service, and connect their frontline teams. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. These features, along with integrations with Marketing Cloud, Service Cloud, Order Management, Salesforce Payments, and Experience Cloud, offer businesses better personalization, marketing, content management, customer service, and last mile capabilities that help them drive loyalty at every touchpoint throughout the shopper's journey. Because of some [of] the native integrations between Products and Assets, we are able to see the lifecycle of a product long after it has been installed and commissioned in [the] field, said an, Learn more about Salesforce Field Service, Read the three things that make or break field service success.
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