So if people are talking about terminating a contract, breaking a contract, or withdrawing from a contract if they have a legitimate reason like Hannah because the service provider didn`t provide the service as agreed, it`s likely that they can legally break the contract in question. Do not do business with this company! I would love the opportunity to help further but havent been able to identify your account. Regus does not communicate with customers via telephone. Assistant Global Customer Service at Regus. 2.3.2. You can cancel your membership at any time by completing a Cancellation Request form at your home studio or providing another form of written cancellation request by mail, email, or other method delivered to the address or email address listed at the top of your Membership Agreement. Its a very common part of a business when providing goods or services to customers and then not receiving payment. As far as the payment is concerned, it has been made in full. Thanks for your services, we will make sure we don't recommend you and take our business else where. I signed up on a June 13, 2021, and I asked to cancel agreement on July 19, 2021. They still continue to send invoices with no one responsible to be there to answer. Askcenter staff for availability and pricing. We'll help you find the ideal boardroom to host an event, a private room to interview candidates, or an inspiring space to run a training session. Absolute disregard for tenants. Can't believe these thieves are still in business/. No refund/credit if less than 10 days. This may sound like a Debbie-Downer analogy to you, but you have to remember that Regus rents space to business owners who are likely to depend entirely on their business for a living. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. They added an extra 1000 on top of their usual restoration services for an office that had normal wear and tear for 2 years use. This will ensure the agreement ends at the end of the agreed term and will not renew further. Chargeback invoices were billed to you due to the cancellation of valid initial payments from your end. Format, 3+ Free Sample of Insurance Cancellation letter Template, 4+ Sample of Cancellation Letter For Credit Card with Example, 3+ Free Sample of Contract Cancellation Letter with Writing Tips, 4+ Sample ofCancellation Letter for Gym with Format, 5+ Free ServiceCancellation Letter Template with Sample & Example, 10+ Free SampleCancellation Letter for Various Purpose. It is just because of the nature of my job. I signed a virtual office agreement only 2 days ago and after finding out i will have to pay 2 months in advance. Why have me sign a contract if you aren't going to keep your word? It`s dirty, and there`s no legitimate reason for it, except that Regus treats people for everything they can while they try to leave. Looking forward to getting your confirmation receipt. Neither document indicates that there is no opportunity to terminate for an entire year. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. There are lots of better places out there which are cheaper and better, Hi, CONSUMER BEWARE! I was using virtual office space. Transparency is very important in everything that we do. Assistant Global Customer Service at Regus, They no longer allow phone access for anything but Sales. These emails were sent to the email address you registered with us on the same day you signed the agreement. They don't have as many virtual office spaces, but do have as many or probably more mail handling centers. Hi, is anyone aware if this is still valid and if any issues occurred? Best, Lorraine Brule Global Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Event rooms, boardrooms, training rooms, and more. Regus offer serviced office space, virtual offices, co-working spaces, and meeting rooms in centers across the world. We appreciate your business. They will ignore your requests and continue to bill you. I`m not a member of Regus, so I might be excused for sleeping with my eyes open when I posted these Regus contract snippets. If you don't request the refund, they keep it. Well, this may seem benign at first glance, but consider this reversal. They only communicate via email. Doing so will take you to a sign-in page. On this page, you can first browse which airport lounges are available through this partnership. Youre also able to submit a query through the Help section of your online account and our dedicated team will support you. Here are 8 tips for writing great reviews. You will see both the start and end date are clearly stated on your agreement; we did not chose the term for you. We sent them proof by email confirming that we could use the machines. DO NOT give them your payment info, DO NOT sign with them. same goes with debt collector from malaysia that emailed me abt 3 months ago. Prices range from $249 a month for 5 days up to $599 a month for unlimited access. Hi Vladyslav, He shares his travels under, The dragonpass offer from Regis is still valid. I highly recommend Regus for your professional work. The pandemic should not effect anyone in the medical field with the use of masks and vaccinations. She basically copied and pasted the same response she has given to other customers about the terms and agreement. Besides, the facilities provided by you are also impeccable. Please note that depending on your email provider it may take a few minutes . 198 0 obj
<>/Filter/FlateDecode/ID[]/Index[180 26]/Info 179 0 R/Length 90/Prev 121201/Root 181 0 R/Size 206/Type/XRef/W[1 2 1]>>stream
See real-time availability and secure your desk or office on the day or on the move. Trustpilot is assessing this review in accordance with our flagging process. They charge your card for amounts more than stipulated on invoices! These days, DragonPass focuses on annual lounge memberships which are almost identical to Priority Pass. In April of 2021, I tried to set up a virtual office with Regus. Best, Lorraine Brule Global Customer Service at Regus Restoration Fee - $290 ($3.50 per square foot) I have little to no faith that I will receive my deposit without hassle. This will returned to you after seven days unless you visit a lounge and we are unable to charge your registered payment card, e.g. 205 0 obj
<>stream
If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. I would not recommend thia company. If you're after a traditional lounge membership post-COVID, then DragonPass has three options: Classic: US$99/year, includes 1 visit, then US$31pp (A$42) thereafter. Do not do business with this company. Such companies should not exist. 3. You should receive your refund within 30 days after your end date. The activation fee is actually on the front page close to the box you signed confirming that you had read and accepted the agreement and is explicitly detailed. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. We have since cancelled that card and the bank has told us that it will stop all attempts on its part if it tries to take more. Let us find the workspace that`s right for you and your team. A member of my team has contacted you directly to clarify this and please remember that information such as agreements and purchase confirmations can be access through the documents area of your online account. Setting up an automated payment is straight forward and can be done through the online portal. Regus Offers Terms and Conditions Day Office: Quoted price is lowest hourly Day Office rate available. He stumbled across the world of points and premium travel in 2015 and hasnt looked back since. Along with information such as your chosen location, both the agreement length and start date are clearly stated on your purchase confirmation; you didnt raise any concerns when you received this. This article was previously written by Matt Moffit. If you would like to cancel your Member Benefits, please enter your email address and we will send you an email immediately with instructions. {Address} In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. Meet in any city. Other than your monthly virtual office fees you were charged for mail forwarding, I apologize that this preference was not removed by your centre team before the charge was raised but it was immediately credited back to your account at the request of your centre team. Transparency is very important to us, and all services can be opted in/out through your online account. At Regus, the maintenance of our facilities is very important and we can assure you of our highest standards. French has been your invoice and communication language since day one but Ive just updated it to English for you. The site staff try, but their hands are tied by the insensitive and blind executives that run the management team. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. I was using the regus for couple years. An agreement is a formal business commitment; it should be honored and ended online according to its notice period. Hi Dr. Carrie Jaffe, thank you for getting in touch. Your satisfaction is very important. Hi Hongxu, Please could you send those details to me at lorraine.brule@regus.com so I can support you? 2023 Trustpilot, Inc. All rights reserved. A fixed term agreement is fixed for the term outlined in it; this is not us locking you in, this is how agreements work. How To Write Membership Cancellation Letter, Sample Character Reference Letter for Court DUI, Lease Termination Letter Template Format, Sample, & Example, Apology Letter Template to Mom/Mother Format, Sample & Example, How to Write a Letter Asking for Donations or Sponsorship, Sample Motivation Letter Template for Masters PDF & WORD [Doc], 4+ Free Sample Leave Request Email with Examples, 4+ Free Declaration Letter Template Format, Sample & Example. 2.3.2. Global Customer Service at Regus. If you are able to legally terminate your Regus contract which you do, for example, when you hire Veeto to handle your Regus case you only need to keep your Regus office that is useful to you. This is for your convenience and in order to avoid any unwanted interruptions in service. Not only they refuse to return my deposits they also threaten me with lawsuit Assistant Global Customer Service at Regus. If the answer is yes, then, according to this article, Regus could probably terminate the lease immediately, and Hannah would still be required to pay the remaining $3,861 due under that lease. The complaint has been investigated and resolved to the customers satisfaction. Lorem ipsum dolor sit amet, consectetur adipiscing elit.