If necessary, they will arrange to remove or seal it (through our repairs team). Assessment of housing need under the Housing Act Part V11 (Homelessness). Please do not leave children under 16 alone in your home while we are working. 590 requests. It will take only 2 minutes to fill in. Renovation loan can be awarded up to 8,000 to meet the cost of renovation works. Bewbush - streets A to G (not Court or Walk names), Bewbush - streets H to S (not Court or Walk names), Bewbush - streets T to Z (not Court or Walk names), Broadfield - streets A to E (not Court or Walk names), Broadfield - streets F to L (not Court or Walk names), Broadfield - streets M to Z (not Court or Walk names), Northgate - excluding John Brackpool Close (see Three Bridges for Bridgefield House), Three Bridges - excluding Bridgefield House, West Green - streets G to Z (excluding Apex Apartments), West Green - streets A to F and Apex Apartments, Rent enquiries including difficulties paying your rent. Search forforms on myCrawley to request services or report a problem. You have rejected additional cookies. Mar 06, 22 (Updated: Aug 27, 22) Cabinet member for Housing, Councillor Ian Irvine, said: This is great news for our council tenants, who will continue to receive top quality service. We can help make it easier and more accessiblefor you to live in your council house. highways, education and adult social care (West Sussex County Council), health matters (NHS), or local bus services (Metrobus). This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. We manage leasehold properties that were originally sold under the Right to Buy. Thanks to this collaborative effort, work has now begun, and our priority now is to provide residents with the safest and highest quality service. Pay for a garage or parking space. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman Exchange Tower Harbour. Make sure you see a doctor to get any health issues diagnosed and appropriate treatment prescribed this will provide evidence of your suffering and could strengthen your claim. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. A fee will be included to meet the cost of registering the charge against the property. Report a Repair Report a repair online; Gas Servicing and Maintenance How to report issues with gas heating and hot water; Emergency Repairs Find out what emergencies are and send a report; Damp, Condensation and Mould How to control damp, condensation or mould; Missed Appointments You could be recharged for a missed appointment; Repairs to Shared Areas Report a repair to a communal . Buying a council property. If you are not a council tenant, please call our contact centre on 01293 438000. Repair loan can be awarded up to 5,000 to meet the cost of repair works. Requesting online means you can: make your request at any time of day or night. . Crawley Homes has joined NetZero Collective - a nationwide group working together to make a positive impact by reducing carbon emissions. Housing repair and renovation loans Crawley residents who own their own home or rent privately could be eligible with the cost of repairs. These services include waste management,. Housing Enforcement Officers liaise with landlords and agents to fix disrepair. The LGSCO investigates complaints about councils, including housing allocations and planning issues: Local Government and Social Care Ombudsman News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. Home Housing Housing Search our site Search. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. Outside of office hours the number above is for emergency repairs only. For council property within a block such as apartments or flats, the council also have a responsibility to maintain access areas such as the communal entrance, hall, stairs and landings. Fire safety information for your council house or flat. This site is powered by Granicus. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. Thank you for your patience. A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. Wates Living Space, is continuing to grow its presence in London with an appointment to carry out fire safety works on behalf of Barnet Homes. In a joint letter to the government, written with West Sussex County Council, Crawley Borough Council said the extra costs of housing more Chagossians could result in it declaring a section 114 . We value all kinds of feedback. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. null. | Learn more about Daniel Khan's work experience, education, connections & more by visiting their profile on LinkedIn . You must allow our staff or contractors into your home at any reasonable time to do repairs, inspections or improvement work. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. Contact us if you cannot make an appointment on 020 8379 1000, or email housingrepairs@enfield.gov.uk. All rights reserved. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. All repairs should be reported to Crawley Repairs Team and not your housing officer. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". You can report repairs online and book appointments for most non-emergency issues using the link above to the Housing Online self-service portal. London Request a FREE property inspection to find out how much your claim is worth. How to rent one of our 5000 garages or outside storage cupboards. Find housing . The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. Thank you for your patience. Major Repairs Reserve 12,427 11,430 27,872 26,346 21,867 Net financing need for the year 0 8,698 Hotjar sets this cookie to detect the first pageview session of a user. see all the appointment dates and time slots available, and choose one that suits you. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. Special circumstances for accepting complaints beyond this time will be considered, including the reason for the delay in telling us what went wrong. The Wates Group is marking the run up to Europes largest housing festival, Housing 2022, with the launch of Wates Retrofit, a new stamp of quality that signals the Groups commitment to Net Zero carbon and to supporting those facing fuel poverty from unprecedented rising energy costs. Password (min 9 characters including a number) *. We may need to return to complete the full repair. If you are in any doubt at all you should phone Basildon Council on 01268 533333 to confirm that the caller is who they say they are. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Wates Living Space has responded to the Governments latest announcement of additional funding for carbon retrofitting of social housing, calling for a nationwide plan of improvement. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. Repairs and maintenance Report a repair You can report all repairs, including gas and water, using our online form or on 01293 438111. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Crawley Borough Council. Our housing in Havant. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. These cookies do not store any personal information. Discretionary Loans Information (PDF, 86.6 KB). More details are in our Complaints policy. Services available to private rental tenants in Crawley, including grants and loans. All rights reserved. Call us on 0333 050 8887 to start the process or fill in the form. Request a repair to council property. If your rented council home or housing association property has not been repaired, you may be eligible to make a housing disrepair claim for the necessary repairs and compensation. Where the loan offered is not enough to cover the full cost of the work, you would need to fund the rest. As your landlord, the council have a legal responsibility to ensure the property you are living in is in good, safe, living condition and are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises. i-housing Our online portal for council tenants and housing register applicants to view and bid on properties Finding a home Apply for council homes, housing association properties and. A request for a service (e.g. Housing Department Crawley Borough Council - Housing Options Service Services offered. Report a repair online for your home. This decision was taken with regard to the following section of the Freedom of Information Act 2000. Wates Construction has been awarded a 19.2m contract to build a new development on behalf of Signature Senior Lifestyle, marking the growth of the leading contractors work on behalf of the Buckinghamshire-based care home developer. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". 02 victoria warehouse manchester. Housing support and other services in the home for elderly or disabled people. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. Exchange Tower If the damage is caused by vandalism, report the incident to the police and get a crime reference number before reporting the repair to us. The following should be maintained and repaired if necessary by the council, otherwise, they could be liable to pay you council house disrepair compensation for any damage caused: Regardless of whether the council use independent contractors to carry out maintenance and repairs, or whether they use their own contractors, they have a duty to ensure that they carry out any works necessary to maintain safe living properties for their tenants. This is a True/False flag set by the cookie. If the landlord is reluctant or refuses to carry out reported repairs, enforcement action may be taken. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. If you are dissatisfied with the service you have received, you should contact the relevant department. Internal deterioration such as damage to carpet, walls etc. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. Wates Living Space and Wates Residential have been named on four key lots of Camden Councils four year 620m Property Works Framework. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. Corporate purchasing card services for the London Ambulance Service. Residents in Cricklewood have benefited from a major volunteering project to transform a community garden as part of an investment in housing maintenance across the borough with Wates Living Space. The framework, which runs until 2024, and will cover thousands of properties across the borough as well as sites in neighbouring Islington. It affects one person or a group of people and requires a response. Crawley Borough Council disrepair compensation claims If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. We are committed to dealing with all complaints equitably, comprehensively, and in good time. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. Find out how we minimise the impact of doing works in your home. For hints and tips on tackling damp and condensation take a look at our damp, condensation and mould page. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Crawley Borough Council. a missed waste collection or reporting problems like flytipping or litter.) Report a repair online The contract will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. The council should repair any damage caused by maintenance or building work. Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or email housingrepairs@enfield.gov.uk. Wates Living Space, has grown its southern property portfolio with three projects on behalf of Brent Council, St Mungos and mhs homes. Benefits tribunal, Planning inquiry and Penalty Charge Notices), An attempt to reopen a previously concluded complaint or to have a complaint reconsidered where we have already given our final decision, Services which are the responsibility of another organisation, e.g. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Outside of office hours the number above is for. do everything more quickly because you don't have to call us. Improvements and alterations An alteration or improvement to your council house is any work you undertake which alters or improves the building, its grounds or the fixtures and fittings within. Wates Living Space has been appointed to carry out repairs and minor planned works for Cardiff Council, which will see the leading social housing maintenance provider deliver housing improvements to 4,200 properties across the north of the city. Homelessness prevention work. As per your tenancy agreement, you must allow us into the property to service appliances. Emergency out-of-hours repairs. Housing Options Team Leader at Crawley Borough Council View profile View profile badges . visit our Code of Conduct page which will guide you through the process. You may also be able to make a care claim if you needed additional help because of the illness caused by the housing disrepair. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Unfortunately, we cannot fix damage caused by you, your family or visitors to your home. Complete the repairs service satisfaction survey. Southern Housing Group, Guinness Partnership and Clarion Housing have teamed up to launch the boroughs first community food pantry to combat food poverty, thanks to a contribution equal to 15,000 from leading housing repairs and maintenance provider, Wates Living Space. Content and site Copyright Crawley Borough Council 2020. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Wates Living Space cements its position as Tamworth Borough Councils partner of choice for planned housing maintenance until 2030. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Get premium, high resolution news photos at Getty Images All rights reserved. Sheltered housing and extra care. Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. This cookie is used to store the language preference of the user. Information about ourAnnual Gas Safety check and how to maintain your central heating. Broken appliances such as fridges and washing machines, Internal damage to wallpaper, paint, carpets and curtains, Damage to internal gas and water pipe work, Any other damage to your property no matter how minor. We will attend within 4 hours to make the situation safe. You should get several weeks warning of any work needed. Crawley Homes has implemented a new housing IT system. Cabinet member for Housing, Councillor Ian Irvine at Crawley Borough Council, said: I am delighted that our contractors are now up and running, they have worked hard to implement measures that will ensure both the workforce and our residents will remain safe during appointments.. Council tenants. When requesting a repair, you should tell us: An emergency repair is when there is an immediate danger to health or safety. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. Damp, mould and condensation are common problems all year round but can be a lot worse in winter. Working across customer services, housing, allocations, homelessness, temporary accommodation, as well as recruiting and training staff. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. These include: Rent enquiries including difficulties paying your rent Mutual exchange. Crawley Homes has implemented a new housing IT system. Wates Living space has provided 21 high-spec laptops for residents of Clarion Housing Group in London. Employee inductions were then conducted via Skype or in small groups at staggered intervals with social distancing practices applied. How we can help young people in Crawley with housing issues. You have accepted additional cookies. Special repairs for vulnerable council tenants, Housing repairs, maintenance and planned works policy (PDF, 664.88 KB), check the repair responsibilities (PDF, 208.2 KB), repairs under our special repairs for vulnerable tenants, repairs guide for landlords and tenants (PDF, 289.43 KB), your name, address and daytime contact number, unsecure front door or window (where there is a security risk), The tenant is above the age of 65 and no person below the age of 65 lives in the property, The tenant has a mobility difficulty or serious visual impairment and there is no able-bodied adult living in the property, The tenant has a learning difficulty which substantially restricts their ability to arrange the repairs, The tenant has a history of mental illness which substantially restricts their ability to arrange the repairs, Minor plastering work (excluding hairline cracks), Replacement of wall tiles (splashbacks only), reduce moisture levels when cooking, cover boiling pans and dont leave kettles boiling, dry washing outside or use the bathroom with the window open and the door shut, if you use a tumble dryer, make sure its ventilated to the outside air, avoid using portable gas or paraffin heaters, always keep the house warm and ventilated, when using the bathroom and kitchen, keep the doors shut, regularly check spots where air circulation is poor, for example, behind furniture and inside cupboards. Small repairs and odd jobs Domestic help Meals delivery All services . We tailor our service offer to meet the strategic needs of individual customers, focusing on the areas that matter most to them. Contact your council if youre not sure. Read more: Only 10% of council housing repair jobs ever get checked Read more: Ali accused of cover-up over findings on . Your own home. The Ombudsman service is free and they will investigate complaints in a fair and independent way. Join our housing register and apply for council housing. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. The number . They don't deal with repairs or anti-social behaviour issues. All emergencies must be reported by calling 020 8379 1000 (option 4, then option 2 for council housing repairs). Home. The amount of compensation you receive will depend on the severity of the damage caused and how long it took for you to recover, as well as other factors such as lost earnings if you had to take time off work. These services include waste management, housing, planning, leisure, taxation, environmental and community services. Leading affordable housing maintenance provider, Wates Living Space, has introduced a new repairs and maintenance tracking system for residents, in a move to enhance customer service and operational efficiency. Our approach. Apply to Coordinator jobs now hiring in Crawley on Indeed.com, the worlds largest job site. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Necessary cookies are absolutely essential for the website to function properly. Crawley Borough Council mobilisation CASE STUDY Project overview Wates Living Space was awarded a 10-year contract to perform housing repairs for Crawley Borough Council and successfully mobilised its team in the middle of the pandemic using virtual communications to help maintain safe, effective social distancing. Freedom of Information Act or the Data Protection Act, Local Government and Social Care Ombudsman, We or our contractors have failed to provide a service to an acceptable standard, There has been a delay in providing a service, or we have not kept you informed of progress when providing a service, We have not rectified a problem or acted on a request for a service to be provided, Our staff or contractors have behaved in an unfair, discourteous or discriminatory manner. If you are a leaseholder check the repair responsibilities (PDF, 208.2 KB). Three years ago, the comparable figures were 169 households in temporary accommodation, 8 in nightly paid, with just 2 out of borough Repairs. Crawley Borough Council has considered your request and decided not to provide you with this information. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page.