clipper card balance refund

Stanford affiliates who are caught transferring their Go and/or Smart Pass and individuals who accept a Go and/or Smart Pass that was not issued to them, will face confiscation and potential fines up to $400. endstream endobj 219 0 obj <>/Subtype/Form/Type/XObject>>stream I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in. Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. Stanford, California 94305. endstream endobj 181 0 obj <>/Subtype/Form/Type/XObject>>stream hb``e``b Y8v $ _(f`ax!y[1igHee,t3mXP!u!Tf3l 3x.S(vOY73 Zl5r0; 4y 'gVlw?H65i\k|ZFKcE2.< It is not available to students or postdoctoral scholars at this time. Eligible Stanford affiliates should complete the Go Pass request form to request a Go Pass. f Please include your name, phone number, and return address and note that you are seeking a refund of paper ticket(s) using. H237402VH2P0P04341Qf& Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. Any suggestions, or is this another way for a government-backed agency to abscond with my money? How can I manage the account on their behalf? Sign up for email alerts here >, *Visit the Angel Island page for ticketing options and FAQs.. Like the original poster, I grew weary of being on hold forever and a day when I tried contacting Clipper to ask questions about my account. 0 0 10.146 10.364 re In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. H237402VH2P0P04341Qf& How many people do not know and never retrieve their funds? Visit the Go Pass eligibility page for more information. Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. So what you could do is to rack up a negative balance to offset the $3 fee. Once your Go Pass is loaded onto your card, you will need to tag your Clipper cardto activate the Go Pass. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. For more information, call the BART Treasury at (510) 464-6841. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. I did also find a loophole about the $3 fee: "Clipper will waive this fee if the buyer signs up for Autoload at the time of purchase online at www.clippercard.com. " endstream endobj 204 0 obj <>/Subtype/Form/Type/XObject>>stream Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. A reader in a prior column thought $300 had disappeared from an account. For three bucks, just consider it a cheap souvenir. For youth, seniors, people with disabilities and low-income adults. EMC Due to increased Clipper Card use and the corresponding reduction in use of paper tickets, the Ticket Exchange Booth at 12th St Oakland City Center Station has been permanently closed. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. If you don't want to deal with that, just pay the $3 to get the card. Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. 0 endstream endobj 203 0 obj <>/Subtype/Form/Type/XObject>>stream The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. People were just grabbing free Clipper cards, riding BART, racking up negative balances and throwing the card away. 0 { endstream endobj 196 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 184 0 obj <>/Subtype/Form/Type/XObject>>stream All rights reserved. 0 S, endstream endobj 213 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 182 0 obj <>/Subtype/Form/Type/XObject>>stream Paper Tickets 0 endstream endobj 188 0 obj <>/Subtype/Form/Type/XObject>>stream You may want to consider loading Clipper Cash onto your Clipper card for use in such an event. Some folks report having trouble using the app abroad, but SFO has good free wifi, so you can try doing it when you arrive. f He started his journalism career as a sports editor in Iowa in 1975. Clipper cards will hold a maximum of $300. H*2T0T341f& This is the version of our website addressed to speakers of English in the United States. o American Express Minimum monthly payments are required. f /Tx BMC 0.749023 g According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. /Tx BMC The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. To request a transfer of cash value from one card to another, wait until you have received your Smart PassClipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. EMC LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p 2020, Metropolitan Transportation Commission. No service to Chase Center atthis time,stay tuned for updates. Pay With Refunds are subject to the fees in Section 10. endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. EMC To apply, visit theClipper START website, call 1-855-614-9149, or emailhelp@clipperstartcard.com. New to Clipper? Is there a way to purchase the card without paying the fee? Registering your card protects your card balance and allows you to set up an online account. endstream endobj 175 0 obj <>/Subtype/Form/Type/XObject>>stream For more information, including fines, please see Caltrain's fare evasion policy. Sign up for email alerts, Tips for Out-of-State & Out-of-Country Visitors, Pay a Toll for a Vehicle with No License Plate, Annual Vehicle Crossings and Toll Revenues, Disadvantaged & Small Business Enterprise Program, Larkspur Ferry Service & Parking Expansion Study, Sausalito Ferry Terminal Improvements Project. The Caltrain Go Pass provides unlimited travel on Caltrain between all zones. 0 endstream endobj 200 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC Then you wouldn't have to bother about a refund. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? endstream endobj 206 0 obj <>/Subtype/Form/Type/XObject>>stream You can add value, see what's on your card, and see recent transactions. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. /Tx BMC endstream endobj 221 0 obj <>/Subtype/Form/Type/XObject>>stream Fares are for one-way travel. Options to Oakland Airport from Union Square. . 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Go Pass users can request that the Go Pass be loaded on any adult fare Clipper card of their choice. There is no replacement fee for lost or stolen Go Passes. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cance lling your card is not necessary. How can I check my card balance or how much I was charged for a trip? This is one option for using up the funds on a paper ticket you own. Clipper says it does not take funds away, even if. Phone. Choose to stay logged in or to log out. The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. You can check your eligibility at our Go Pass and Smart Pass eligibility checker. If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. Learn More about the future of clipper (external link). Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cancelling your card is not necessary. Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. H*2T0T3415Rf& You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. endstream endobj 222 0 obj <>/Subtype/Form/Type/XObject>>stream walk from 12th St. BART to Jack London square? What can I do with an online Clipper account? https://www.clippercard.com/ClipperWeb/pay-with-phone. E\\y\F@B.THH!*o* The program enables employees to purchase up to $260 per month in transit expenses with before-tax dollars. Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. endstream endobj 183 0 obj <>/Subtype/Form/Type/XObject>>stream HD 0UR K(EP%xg:#6(=VU-zTqwn?p EMC Learn more about Clipper on your phone. endstream endobj 217 0 obj <>/Subtype/Form/Type/XObject>>stream Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. If the card reader beeps three times instead of one, your pass has been misread by the reader and you should try to tag again. endstream endobj 192 0 obj <>/Subtype/Form/Type/XObject>>stream If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Transit pass . Key Clipper information translated to Spanish. /Tx BMC If you forget to tag on and/or off, you will be subject to citation. Riders have 2 options for getting a refund: To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). endstream endobj 218 0 obj <>/Subtype/Form/Type/XObject>>stream Each time you board the train, you must tag your card by holding it flat against the Clipper logo on the Clipper card reader on the station platform before boarding. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. But nobody did. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Get Morning Report and other email newsletters. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. Refund will be given as Returns shipping; 14 days: Money Back: . /Tx BMC Should I stay at a hotel near the airport? The refundmay take 4-6 weeks to process. Ticket Donations ("Tiny Tickets") Donations of tickets with unused value of less than $1 can be made to local non-profits. Its also required if you want to set up automatic reloading. 2020, Metropolitan Transportation Commission. EMC E\\y\F@B.THH!*o* 0 6 Otherwise, you will be logged out automatically. Refunds are subject to the fees in Section 10. Latest Clipper News Never miss Clipper news! Log in to your profile to sign up for occasional updates. Phone. 0.749023 g endstream endobj 195 0 obj <>/Subtype/Form/Type/XObject>>stream If your card is registered, contact us so we can block your card from further use. Tickets submitted for refund must have been purchased by cash or debit card. Include the card number in your description. Eventually, we got the refund. You will get a check in the mail at the address you provide. f If you ever lose your card, well replace it and restore your value for a $3 fee. Many of the cards have about $50 on them, but a couple have about $200. Clipper is the all-in-one transit card for the Bay Area. `qp8Wkdj434T) Y endstream endobj 208 0 obj <>/Subtype/Form/Type/XObject>>stream If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. Apparently Bay Area folks found a loophole where BART allowed you to enter a station with the min amt on your Clipper (say $3). Warriors Ferry / Chase Center Service Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. endstream endobj 216 0 obj <>/Subtype/Form/Type/XObject>>stream Get the app here >> Note: Clipper may not be used for Giants Ferry or for group travel - one account per passenger per trip. For details about how to apply for a refund, download theClipper Cancellation Form. Key Clipper information translated to Chinese. A: Many others are praying, as well. A reader in a prior column thought $300 had disappeared from an account. Clipper's on your phone! endstream endobj 187 0 obj <>/Subtype/Form/Type/XObject>>stream San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, 2023 San Francisco Bay Area Rapid Transit District. 0 0 10.1455 10.364 re /Tx BMC If a Clipper card is not used for six months, it can be deactivated. endstream endobj startxref 0 %%EOF 332 0 obj <>stream The Go and Smart Passesare non-transferable. Transferring a Go Pass constitutes fare evasion, which is a violation of California Penal Code 640. Each Smart Pass user only gets one replacement per calendar year. Riders will also be able to add enough fare to a paper ticket to exit a station using cash at the Addfare machineslocated inside the paid area of each station. 0.749023 g safe parking at hotels near Oakland Airport?? Key Clipper information translated to Spanish. Skip top navigation. If a Clipper card is not used for six months, it can be deactivated. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. EMC The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. Golden Gate Ferry NO LONGER acceptsBlue and Gold tickets purchased online unless they werepreviously purchased for travel to Angel Island ONLY. The ClipperCard is Salem State University's official identification card that gives you access to tons of resources on- and off-campus. 0 { endstream endobj 193 0 obj <>/Subtype/Form/Type/XObject>>stream EMC But if the fare is $5, it will let you exit and pay the add fare of $2 before you can use the Clipper card for your next ride. E\\y\F@B.THH!*o* How can I cancel my card and get a refund? If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . /Tx BMC HD 0UR K(EP%xg:#6(=VU-zTqwn?p The agent will have you fill out a form and you will provide the agent with your ticket(s) and the agent will send itto BART Treasury. /Tx BMC Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. /Tx BMC The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. Roadshow. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. Prior to that he was an assistant sports editor at the paper from 1984-1987. 0.749023 g J b;4L)-cJ02iIufF2(pQ 3NY!JOl 2Ns0 \zTs!hq=u@#|?2(%i"h 36Vp{Ax,e]e@UiPH.P+PDSUB@P# (. EMC Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. 0 0 10.146 10.364 re It is available for free to eligible university, and hospital employees. Graduate students are not eligible for a free Go Pass after this date. /Tx BMC If you forget to tag off, pay attention to the Clipper reader's beeping noise when you tag on for your next ride. Yes, you can manage your account using the Clipper app and in your mobile wallet. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. If the value of the order causes the value of the card to exceed $300, the order may not load and you may lose the subsidy, if applicable. Can I have more than one card in my Clipper account? /Tx BMC E\\y\F@B.DHR!"g/ H*2T0T3415Rf& Add only that total amount to your card. Metropolitan Transportation Commission . The check may take 4-6 weeks. endstream endobj 209 0 obj <>/Subtype/Form/Type/XObject>>stream H*2T0T341f& However, money added since then does not show on the account, as weve not used the cards. We do this with our Oyster card for London: Lend it to your friend who is coming to the (ta && ta.queueForLoad ? These passes are valid only for the eligible university/hospital employee, student, or postdoc to whom they are issued. Treasury will mail you a check. Then take a long joy ride on Caltrains. Q&A: Highway 101 express lanes opened Friday. Call the Clipper Customer Service Center at 877-878-8883 and use the automated phone service to hear your balance and your last 10 transactions. EMC What do you recommend for getting this resolved? H*2T0T3415Rf& Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. Your refund request will typically be . 0 S, endstream endobj 207 0 obj <>/Subtype/Form/Type/XObject>>stream Left and right arrows move across top level links and expand / close menus in sub levels. EMC endstream endobj 186 0 obj <>/Subtype/Form/Type/XObject>>stream A Station Agent canhelp process a ticket refund request. Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. 0 { endstream endobj 190 0 obj <>/Subtype/Form/Type/XObject>>stream Get it back from them when you plan your next trip to San Francisco. Orders will not load if your Clipper card balance is negative. Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. In addition, those affiliated with Stanford will immediately forfeit the privilege of receiving future passes and prizes through Stanford Transportation. While BART has eliminated the saleofpaper tickets from our vending machine,fare gates will still accept paper tickets loaded with funds. EMC Pay With No. 0 { endstream endobj 205 0 obj <>/Subtype/Form/Type/XObject>>stream I no longer need to use Clipper. Email clipper@bayareametro.gov. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. Adult paper tickets have a 50 cents surcharge on every trip, which equals $1.00 per round trip. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. If youre not paying with Clipper, please see an attendant for information about ticket purchase. The Smart Passis only available on pre-loaded Clipper cards, which are available through Stanford Transportation. /Tx BMC /Tx BMC If not, you can check your balance and add value to the card at a ticket machine before starting the journey. /Tx BMC /Tx BMC Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card . Due to observed delivery issues this is a less secure option. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Clipper said they didnt have money in their accounts. for more info). I no longer need to use Clipper. Does this mean my card is worthless and I might as well toss it? Go Passes are non-transferable and must be loaded onto a Clipper card belonging to the eligible commuter requesting the Go Pass. EMC H*2T0T341f& Add value, set up autoload, and check your balance! Tab will move on to the next part of the site rather than go through menu items. HD 0UR K(EP%xg:#6(=VU-zTqwn?p HD 0UR K(EP%xg:#6(=VU-zTqwn?p Clipper Refunds: Only registered Clipper cards, are available for refunds. E\\y\F@B.THH!*o* Key Clipper information translated to Spanish. Pay With If you forget to tag on and/or off, you will be subject to citation. No. Paper tickets balances cannot be transferred onto a Clipper card. Enter and space open menus and escape closes them as well. You wrote about Clipper freezing accounts. Hope this doesn't break the bank for you. Please note that if you have a discounted card (senior, student, disabled), the Go Pass will not work on these cards. If you are unable to get your Go Pass to tag on: Hold your card flat against the Clipper logo on the reader. It is recommended that items of value be insured when selecting this option. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. After that, you need to tag on and off for each ride. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. E\\y\F@B.DHR!"g/ This option helps you avoid paying for postage and is the most secure option. If this happens at any time, please call Clipper at 877.878.8883 for a refund. Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. EMC You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. At your request, we can mail you a new card with your balance restored, typically within 2 business days. The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. You can also log in to your regular Clipper account to see your balance and download a transaction history. Q: Ive had a Clipper card with a balance on it sitting on my dresser for probably over 5 years. 0 0 10.1455 10.364 re endstream endobj 176 0 obj <>/Subtype/Form/Type/XObject>>stream Tickets purchased with a credit card (there will be a small c on these near the magnetic stripe) will be credited back to the credit card which was used to purchase the ticket. endstream endobj 211 0 obj <>/Subtype/Form/Type/XObject>>stream You can check your eligibility on our Go Pass and Smart Pass eligibility checker.